REFUND AND CANCELLATION POLICY
We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing, and stock information, or problems identified by our credit and fraud avoidance department.
Our Customer Service Team will communicate to you if all or any portion of your order is canceled. If your order is canceled after your credit card has been charged, the said amount will be reversed back into your Card Account.
Cancellation by the Customer
Please contact our Customer Service in case you wish to cancel the Order. On receipt of the cancellation notice, we shall cancel the order and refund the entire amount (less any transaction charges or banking charges that might have been incurred by us) if the order has not been processed by us. We will not be able to cancel orders that have already been processed or shipped out by us. In some cases, this can happen in an hour after you place the order.
The order could be cancelled within 5 days from the order date and the customer will get a refund within 15 days.
Refunds
We will refund the money in the same mode as the payment was made. If the payment was by Credit Card or Net-Banking, we will refund in your Credit Card or Net-Banking account. If the payment mode was Cheque or DD or COD, we will send you a Cheque (not a DD). Cheques will be sent only to the billing address of the customer. We can refund via NEFT directly to your bank account also. Please note we will not be able to refund in cash. In case you don’t have a bank account, you may opt for a voucher that will be redeemable for any future shopping on our site within a certain period.
Typically refunds are processed in less than 15 working days but in the case of payments by Cheque or DD, it may take more time for the Cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the Cheque.
Please feel free to mail us at info@veditiayurveda.com, if you have any questions on our Cancellation Policy.
